MICROLINK
ServicesInOne (Hotline/Helpdesk)
To ensure easy and unlimited access to MICROLINK
support centre, MICROLINK’s ServicesInOne
allow flexible call either via our dedicated
service hotline or login into our web site.
With this system,
clients can also monitor their own incidents
on-line, access the most current status
of the incident including detailed descriptions
of the actions taken by the support personnel.
Having access to this information helps
the client stay informed and feel confident
that their issues are being address.
MICROLINK Full-Time Customer
Service Executive (CSE) will answer all calls
and/or emails during normal working hours.
Full-Time CSE will create the Customer Request
Form (CSF) and send to Primary Customer Support
Manager (CSM) for action/advice. Full-Time
CSE will contact client contact person to
inform the expected delivery date and follow
up tracking the CSF until closure.
After normal
working hours all calls will be re-route via
PABX to On-Duty CSE. On-Duty CSE will transfer
the support info to Full-Time CSE at next
working day (open the CSF and track the support
until closure). On-Duty CSE shall escalate
to respective CSM if cannot resolve the problem.
Where problem cannot be resolved by CSM, it
will be escalated to the second level backup
if the problem is critical to bank operation.
•
ServicesInOne Hotline
• Primary:
+6(03)-2171 2201
• Backup:
+6(03)-2171 2202
• Email: ServicesInOne@microlink.com.my
• Fax: 03-2171 2240
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